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This page explains how users of PractoPal (developer: Vision Direct South East Asia Pte Ltd) can request deletion of their account and the personal data associated with it, in accordance with Google Play policies and applicable laws (e.g., PDPA, GDPR where relevant).

Last updated: • Region: Singapore (UTC+08:00)

Delete your PractoPal account & all associated data

Step 1 — Submit a deletion requestYou may initiate deletion in any one of the following ways:

  • In‑app: Settings → Privacy & Data → Delete Account (preferred).
  • Email: Write to [email protected] with the subject Account Deletion Request from the email linked to your PractoPal account.
Step 2 — Verify your identity
For your security, we’ll ask you to confirm your account email/phone and a one‑time verification code. We cannot proceed without verification.
Step 3 — We process the deletion
Once verified, we will permanently delete your account and eligible personal data within 30 days. Some data may be retained only where required for legal, regulatory, fraud‑prevention, or record‑keeping purposes (see table below).
Email Privacy Team

Request deletion of specific data (without deleting your account)

We also provide options to delete or anonymize certain data categories while keeping your account active. You can manage this via Settings → Privacy & Data → Manage Data or by emailing us.

See what gets deleted vs retained

What we delete vs. what we retain (and why)

The table below summarizes typical data categories processed by PractoPal, their deletion behavior when you delete your account, and any retention obligations.

Data category Deleted on account deletion? Typical retention (if any) Notes
User profile (name, email, phone), app settings, authentication tokens Yes — permanently deleted — Removed from primary systems and scheduled for purge from backups.
Appointments, reminders, in‑app messages Yes — deleted or anonymized — References in system logs may be anonymized.
Orders, invoices, and payment records No — retained as required by law Up to 7 years (tax, audit, fraud‑prevention) Access strictly limited; data is archived and not used for marketing.
Customer support tickets & email correspondence Partial — content may be retained for compliance Up to 24 months Helps resolve disputes, prevent abuse, and improve service quality.
Diagnostic logs & analytics (device info, crash logs) Partial — anonymized where feasible Up to 12 months Used only to maintain security and reliability.
Backups & disaster‑recovery snapshots Yes — deleted on rolling schedule Up to 30 days Deletion propagates to backups within the retention window.

Exact retention may vary by jurisdiction and contractual obligations. Where possible, we delete or irreversibly anonymize data.

FAQ

How long does it take?

Most requests complete within 7–14 days; complex cases within 30 days. We’ll notify you when done.

Can I cancel my request?

Yes — reply to the confirmation email before deletion is finalized.

Will my data be deleted from third‑party processors?

Yes. We instruct all relevant processors to delete or anonymize your data in line with our agreements and legal requirements.

What if I used PractoPal via a partner clinic or retailer?

Some records (e.g., invoices or clinical notes created by a provider) may be controlled by that provider and retained under their legal obligations. We will route your request appropriately and inform you of any exceptions.

Contact our Privacy Team

Email: [email protected]

Mailing address: Vision Direct South East Asia Pte Ltd, 39A Jalan Pemimpin, #07-07B, Singapore 577183

Developer name shown on Google Play: Vision Direct South East Asia Pte Ltd

© Vision Direct South East Asia Pte Ltd. PractoPal is a trademark of Vision Direct South East Asia Pte Ltd.

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