Frequently asked questions
Answers before you get started.
Explore common questions about PractoPal, implementation, pricing and support.
Getting started
What is PractoPal?
PractoPal is a cloud-based optical retail platform connecting POS, inventory, patient records, appointments, CRM, customer engagement and analytics.
Who is PractoPal designed for?
Independent optical retailers, optical practices, and small to mid-sized optical chains.
Can PractoPal support multiple stores?
Yes. PractoPal Pro supports multi-store operations and central visibility.
Implementation & migration
Can you migrate our existing data?
Yes. We support export review, cleanup, migration, quality assurance and client validation.
How long does implementation take?
Timing depends on your store count, data and workflow requirements. We provide a clear rollout plan after discovery.
Is training included?
Yes. Training is tailored to the roles and workflows of your team.
Product & support
Does PractoPal work on tablets?
Yes. PractoPal is responsive and can be used on desktop computers and iPads.
Can we store patient and prescription records?
Yes. Patient profiles and prescription history are built into the platform.
Do you provide support after launch?
Yes. Ongoing support and product improvements are included.
Pricing & security
How much does PractoPal cost?
PractoPal Pro is SGD $150 per store per month. Implementation and other services may vary by requirements.
Is our data secure?
PractoPal is cloud based and uses appropriate security controls. Contact us to discuss specific compliance requirements.
Can I book a personalised demo?
Yes. Book a demo and we will tailor the walkthrough to your business.