PractoPal

PractoPal Assistant Privacy Notice

Effective date: 3rd November 2026

PractoPal Assistant is provided by Vision Direct South East Asia Pte Ltd
(“we”, “us”). It helps users understand PractoPal workflows using bundled
product guides. This section applies specifically to PractoPal Assistant
used through ChatGPT or Codex.

How the assistant works

The assistant uses saved documentation. It does not connect to your live
PractoPal account or access your patient records, appointments, inventory,
or transactions.

Do not enter patient-identifying information, passwords, API keys, payment
details, or confidential information. Use fictional or anonymised examples.

Conversations and files

PractoPal does not separately store assistant conversations, uploaded files,
or usage data outside ChatGPT or Codex.

Your interactions are processed within the platform through which you use
the assistant, under that platform’s applicable terms, privacy policies,
and account settings. This notice does not change the platform’s data
handling or retention practices.

Support information

If you contact
[email protected],
we receive your email address and any information you include.

We use this information to handle your enquiry. Our team can access
support correspondence for this purpose. We retain it for one year,
after which it is deleted.

Do not include patient information, passwords, API keys, or other
sensitive material in support emails.

Privacy requests

For questions or requests concerning information you send directly to
PractoPal, contact
[email protected].

For conversation history or other information held by ChatGPT or Codex,
use the platform’s privacy controls and support channels.

Changes to this notice

We may update this notice as the assistant or its data practices change.
The effective date above identifies the latest version.